سياسة الخصوصية

Data we collect

We may collect order and contact information supplied by the customer, including name, phone number, email when provided, address, ordered products, and shipping details. We may also collect technical data necessary to operate, secure, and measure the storefront.

How we use data

We use data to process orders, communicate with customers, arrange delivery and after-sales service, prevent fraud, improve the storefront, and meet legal and operational obligations.

Meta/Facebook advertising and analytics

The storefront may use Meta/Facebook tools for advertising and performance measurement. When a person contacts the connected Facebook Page, the storefront may process the Page-scoped user identifier, message or comment content, post identity, and necessary delivery/read metadata to display the conversation and enable a staff reply. We do not sell customer data.

Messenger and Facebook comments

We use this data to receive customer requests, present them to an authorized operator, reply within Meta policies, and prevent duplicates or abuse. Automated replies are not enabled until Meta review, approval, and production acceptance are complete, and conversations can be handled by a human operator at any time.

WhatsApp and order communications

We may use the phone number and order details to send order confirmations, follow-ups, and customer-service messages through WhatsApp or other storefront communication channels.

Retention and security

We retain data for as long as needed to fulfill orders, provide support, and maintain required legal and operational records, then delete or minimize it when no longer required. We apply reasonable technical and organizational safeguards, although no electronic system is completely risk-free.

Access and deletion requests

Customers may request access, correction, or deletion using the public contact method below. Please provide enough information to verify identity and locate the order without sending unnecessary sensitive information.