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How to submit a request

Use a public contact method below to submit a “Data Deletion Request.” Do not send passwords, verification codes, or payment information.

Information needed to identify the record

Provide enough information to locate the customer or order record, such as the order reference, name, phone number, or email used for the order. We may request appropriate additional verification before deletion to protect customer data.

What will be deleted

After verification, we delete or de-identify customer, order, and conversation data where reasonably possible, including Page-scoped Facebook identifiers, messages, comments, and contact details no longer required for an ongoing legitimate purpose.

Data we may retain

We may retain the minimum data required for legal, accounting, fraud-prevention, transaction-record, or active-dispute obligations. Any retained data is restricted to the required purpose.

Expected processing period

We acknowledge the request and aim to process it within 30 days. We will notify the requester if verification or a legal obligation requires additional time.